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Resources for technical writers and editors
HCi Journal - So you want to be a technical writer?
"Perhaps the most important lesson to learn from the minimalist design philosophy is that the best solution is an eclectic one."
-- R. John Brockmann, Writing Better Computer User Documentation
EServer Technical Communication (and Technical Writing) Library
(English Department, Iowa State University)
Nancy McCluskey-Moore untangles Web Content Management (2000)
Saul Carliner's report on the technical communication industry (1999)
How Users Read on the Web (Neilsen, 1997)
Be Succinct! Writing for the Web (Neilsen, 1997)
Marketing to Engineers (Bob Bly)
Merriam-Webster's Dictionary & Word of the Day
Society for Technical Communication
STC Eastern Ontario Chapter
Techwhirl - Empowering technical writers since 1993
SIGDOC - ACM Special Interest Group for Documentation
Ottawa Centre for Research and Innovation
Editors' Association of Canada - Sample contract for editing services
Algonquin College - Dictionaries, quotations, and encyclopedias
Modern Language Association, includes frequently asked questions about MLA style
Le grand dictionnaire terminologique
Read Pen sponsors 4th Annual MITACS Conference
Puzzle sheet & math challenges (PDF format)
Article
Just-in-time philosophy improves quality in user documentation
Company brochure
PDF format
Troubleshooting resources and strategies
Tina's troubleshooting tips (Quick Reference Card - PDF format)
Recommended reading for the JIT Technical Writer:
Help! The Art of Computer Technical Support, Ralph Wilson, Peachpit Press, 1991, ISBN 0-938151-14-12
Knowledge Bases:
Microsoft Canada Help and Support
Adobe Customer Support
Just because you asked
Tip Sheet: Adding sound to a PDF (pdf file - without sound)
Slides from "What does a Technical Writer do?" (pdf file)
Powerpoint slides from "How to write a Statement of Work" (zip file)
Powerpoint slides from "Marketing for Technical Writers" (zip file)
The entrepreneur's binder
Tina's resume writing tips
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